Zoom Gateway/Router V3 Manuel d'utilisateur télécharger pdf (Page 39)

Router configuration Guide Rev.1b

Digimerge Technologies Inc.

300Alden Road • Markham • Ontario • Canada • L3R4C1

tel: (905)946-8477 • fax: (905)947-0138

TROUBLESHOOTING

PROBLEM SOLUTION

I can’t access the router

configuration screen

• Check your cable connections

• Check if you entered the correct router (gateway) IP address

• Check if your computer has a Firewall blocking the IP address

I can access my router

configuration screen but I

don’t have internet

connection

• If you are using a DSL modem, check if you connection is

down. Call your ISP to solve the problem.

I opened all the ports on the

router and I can’t still

connect to my remote

Network device (DVR, video

server)

• Check your DSL modem, make sure your connection is UP.

• Check the information on your network device has the correct

information: IP address, subnet mask and default gateway

according with the Appendix A.

• Check if you opened the correct ports.( see page 7 )

• Check your cable connections.

• Call your router manufacturer.

I installed the Network

viewer program and entered

the WAN IP address I still

can’t see my cameras

• Check if your computer is using a Firewall application like

Norton Firewall.

• Check if you configured the correct port to receive the data

from your remote location.

• If your network device support web browser, try using the IP

address and port ( if needed) to see the cameras. If you can

watch the cameras on your Internet browser, the problem

could relate to an Internal firewall application.

• Check if your password is correct.

• Check if your wan IP address is correct

1 2 ... 34 35 36 37 38 39

Commentaires sur ces manuels

Pas de commentaire

Zoom Gateway/Router V3 Manuel d'utilisateur Page 39

Commentaires sur ces manuels

Produits connexes et manuels pour Mise en réseau Zoom Gateway/Router V3